Why Licensing Matters When Hiring a Security Guard in Ontario
Choosing a licensed security guard in Ontario isn’t simply about credibility—it’s about compliance with provincial laws and ensuring quality standards are met.
Overview of the Private Security and Investigative Services Act, 2005
In Ontario, the Private Security and Investigative Services Act, 2005 (PSISA) governs the security industry. This Act outlines the legal requirements for individuals and companies offering private security services. It ensures that only qualified and trained professionals are eligible to work in roles such as security guards, private investigators, and bodyguards.
Under the PSISA, anyone working as a security guard must:
- Hold a valid security guard licence issued by the province
- Complete a mandatory training course
- Pass a licensing examination
This legislation was introduced to increase public confidence and enhance professionalism within the security industry.
Role of the Ministry of the Solicitor General
The Ministry of the Solicitor General is responsible for regulating and licensing all private security professionals in Ontario. The Ministry enforces compliance with the PSISA, investigates complaints, and conducts audits to ensure that both individuals and security firms are adhering to provincial standards.
Security agencies must be registered with the Ministry, and they must only employ licensed security guards. Failing to do so can result in penalties, suspension of business licences, and even legal prosecution.
Legal Implications of Hiring Unlicensed Guards
Hiring an unlicensed security guard in Ontario exposes your business to serious legal and financial risks. If an unlicensed guard is involved in an incident, your business could be held liable for:
- Fines or sanctions under the PSISA
- Lawsuits for negligence or harm caused by untrained staff
- Increased insurance premiums or policy cancellations
Unlicensed guards are also unlikely to have received adequate training in areas such as conflict resolution, emergency response, and the legal limitations of their authority—putting public safety at risk.
To avoid these issues, always verify that your provider employs licensed security guards and can provide proof of compliance with provincial laws.
What to Look for in a Licensed Security Guard Provider
Active Licence and Registration in Ontario
The most fundamental requirement is that the security guard provider holds an active licence issued by the Ministry of the Solicitor General. This ensures that the company is legally authorised to operate in Ontario and complies with the Private Security and Investigative Services Act, 2005.
A reputable security guard provider in Ontario should be able to show:
- A valid agency licence
- Licence numbers for each security guard on staff
- Proof of ongoing compliance with provincial regulations
Before signing any contract, verify the provider’s credentials directly through the Ministry’s public online registry to ensure authenticity.
Proper Insurance and WSIB Coverage
A legitimate security guard provider must carry comprehensive liability insurance to protect both their business and yours in case of accidents, theft, or injuries. In addition, ensure the provider is registered with the Workplace Safety and Insurance Board (WSIB).
Why it matters:
- Liability insurance offers financial protection in the event of property damage or lawsuits.
- WSIB coverage ensures that security personnel are protected while working on your premises, reducing your potential liability.
Always ask for proof of insurance and WSIB clearance before entering into an agreement.
Experience in Your Specific Industry or Setting
Every environment comes with unique security challenges. Whether you operate a retail store, manage office buildings, run industrial facilities, or host public events, it’s essential to work with a security guard provider in Ontario that understands your specific needs.
Look for providers that have:
- Demonstrated experience in your sector
- Guards trained for industry-specific risks and scenarios
- References or testimonials from businesses similar to yours
Questions to Ask Before Hiring a Security Guard Company
Here are four critical questions to ask during your vetting process:
1. Are all your guards licensed and trained according to Ontario law?
This should be the first question you ask. Every security guard working in Ontario must be licensed under the Private Security and Investigative Services Act, 2005. In addition to holding a valid licence, guards must complete mandatory training and pass a provincial exam.
Ask the company to provide:
- Licence numbers for their security personnel
- Proof of completion of the required training program
- Ongoing training policies or refresher courses
Working with unlicensed personnel puts your business at legal risk and may invalidate your insurance coverage in the event of an incident.
2. Can you provide proof of insurance and WSIB clearance?
An experienced and reputable security guard company in Ontario will have:
- Commercial general liability insurance
- Errors and omissions coverage
- Up-to-date WSIB (Workplace Safety and Insurance Board) clearance certificates
These documents protect you against legal liability in case of injury, property damage, or other incidents involving their staff on your premises.
Always request physical or digital copies of these documents before signing any service agreement.
3. What kind of background checks do you perform?
Your security guard provider should prioritise hiring trustworthy, professional individuals. That means conducting thorough background checks during the recruitment process, including:
- Criminal record checks
- Employment history verification
- Reference checks
Reputable companies also assess soft skills such as communication, conflict resolution, and situational awareness—all crucial traits in a quality security guard.
4. Do you offer tailored security plans for different businesses?
No two businesses are alike, and your security needs should reflect your specific environment. Whether you’re in hospitality, retail, healthcare, or property management, a good security guard provider in Ontario should be able to create a custom security strategy.
Ask if the company offers:
- On-site risk assessments
- Customised staffing solutions
- Flexibility in guard duties based on your industry
Tailored plans ensure that your investment in security delivers real value and protection aligned with your operational goals.
Where to Verify a Security Guard Licence in Ontario
How to Use the Ontario Licence Registry
The Ontario Security Guard Licence Registry is an official online database maintained by the Ministry of the Solicitor General. It allows you to look up:
- Individual security guard licences
- Licences for private security companies
- Status updates such as “active,” “expired,” or “suspended”
This tool is accessible to everyone and is the most reliable way to ensure that the security guard or provider you’re considering is legally allowed to operate in Ontario.
You can access the registry through the Ontario government website here:
https://www.ontario.ca/page/security-guard-or-private-investigator-licence
Steps to Confirm Provider and Individual Guard Credentials
Follow these steps to verify a security guard in Ontario or confirm a provider’s legitimacy:
- Visit the Official Registry
Navigate to the Ontario Licence Registry for security professionals. - Search by Name or Licence Number
You can input the full name or licence number of a guard or company. - Check the Licence Status
Ensure the licence status is marked as “active.” If it’s expired, suspended, or not found, you should be cautious about hiring. - Cross-Check with the Provider
Ask the security company for their licence details and compare them to the registry results. - Verify Multiple Guards (if needed)
If the provider is supplying more than one guard, you have the right to request the licence information for each individual.
By taking these precautions, you protect your property, your business, and your legal interests. Whether you’re hiring for long-term site protection or a one-time event, always verify security guard credentials in Ontario before signing a contract.
Comparing Security Guard Services in Ontario
Types of Services Offered
When evaluating a security guard provider in Ontario, take the time to understand the scope of their offerings. Here are some of the most common types of services available:
- Static Guards: Stationed at a fixed location such as building entrances, retail stores, or construction sites. Ideal for access control and property surveillance.
- Mobile Patrols: Guards who monitor multiple areas on foot or by vehicle. Useful for large properties, gated communities, and after-hours surveillance.
- Concierge Security: A combination of front desk duties and security responsibilities. Common in condominiums, office towers, and hotels.
- Event Security: Temporary security solutions for concerts, festivals, corporate events, and private functions. Often includes crowd control and emergency response planning.
A reputable security guard provider in Ontario should offer a mix of these services and tailor their recommendations based on your specific requirements.
Importance of Choosing a Provider with Scalable Options
Business needs evolve—what works today may not meet your needs tomorrow. That’s why scalability is crucial.
Ask the provider:
- Can they increase or reduce staff based on seasonal or operational changes?
- Do they offer 24/7 support?
- Can they adapt to high-risk environments or emergencies?
Working with a provider that offers scalable solutions means you won’t have to start from scratch as your security needs change. It’s particularly valuable for businesses with multiple locations, expanding operations, or fluctuating customer traffic.
Reviews, Testimonials, and References Matter
Even with proper licensing and a polished sales pitch, not every company delivers on its promises. This is where reviews and testimonials can give you deeper insight.
Here’s what to look for:
- Google and Yelp reviews from businesses similar to yours
- Testimonials on the provider’s website (check if they’re recent and specific)
- Direct references from current or former clients
Don’t hesitate to ask for case studies or contact information for referrals. Speaking to other business owners who have used the same security guard services in Ontario can help you set realistic expectations and avoid costly mistakes.
